OREN
Malka Nono Subcity
Public Service Sector
Coordinates and improves public service delivery, citizen support, and administrative services across government offices.
Mission
Mission Statement
- To coordinate and improve public service delivery across institutions;
- to ensure transparency, accountability, and efficiency in service provision; and
- to promote citizen satisfaction and trust in government services.
Detailed Objectives
- To deliver efficient, transparent, and citizen-centered public services.
- To improve accessibility and quality of government services.
- To ensure timely and fair service delivery for all citizens.
- To strengthen accountability and transparency in public offices.
- To modernize public service systems using digital solutions.
- To promote a culture of professionalism and integrity.
- To coordinate institutions for better service outcomes.
- To reduce bureaucracy and simplify procedures.
- To build public trust in government institutions.
- To provide inclusive services to all segments of society.
- To continuously improve service standards through feedback and innovation.
Vision
Core Values
1
Citizen First
2
Transparency
3
Accountability
4
Integrity
5
Efficiency
Strategic Focus Areas
Improving Service Accessibility
Expected Outcome: Citizens access services easily and without unnecessary delays.
Digital Transformation of Services
Expected Outcome: Public services become faster, more transparent, and technology-driven.
Strengthening Accountability
Expected Outcome: Public offices operate transparently and respond to citizen needs.
Enhancing Service Quality
Expected Outcome: Improved satisfaction levels among citizens receiving services.
Capacity Building of Public Servants
Expected Outcome: Professional, ethical, and skilled public servants.
Reducing Bureaucracy and Delays
Expected Outcome: Simplified procedures and faster service delivery.
Services Provided
- Citizen Service Coordination
- Public Complaint Handling
- Administrative Support Services
- Service Delivery Monitoring
- Public Information and Guidance
Contact Information
Phone:+251-911-000-008
Location:Public Service Center
SectorDetails.contact.hours:Monday-Friday: 8:30 AM - 5:30 PM
Administarion Office
+251-911-000-023
Communication Sector
+251-911-000-030
Science and Technology
+251-911-000-025