Name transfer for land property follows a three-step process:

Processing Time: 7-15 working days

Required Documents: ID card, property ownership documents, transfer documentation, tax clearance certificate, and passport photos (3x4).

To correct property map direction issues:

Note: For major errors, the expert may need to create an entirely new map. Processing takes approximately 10 working days.

To request corrections for additional land:

Required Documents: ID card, original property documents, land map, and tax clearance certificate.

The investment reception process requires:

Required: Valid ID, property documents, land map, business plan, and passport photos.

To obtain mapping services:

Processing Time: 3-5 working days

Required: ID card, property documents, and service fee.

To obtain a cadastral copy (property registry extract):

Required Documents: ID card, property documents, proof of ownership, and service fee.

Processing Time: 3-5 working days

To open a vehicle file, you need the following documents:

Additional: Vehicle photos, purchase/sale documents if applicable.

Processing Time: 1-2 working days

To renew your driving license:

Processing Time: Same day (if all documents are complete)

Note: Renewal should be done before license expiration or within the grace period.

To obtain a road plate permit (vehicle registration plate):

Important: Road plates must be renewed annually.

Processing Time: 3-5 working days after verification

To register your property in the cadastre, provide the following:

Processing Time: 7-10 working days

Fee: Based on property value and service type

To change the name on property ownership:

Processing Time: 5-7 working days

Note: All previous owners must be present or have legal representation.

The Cadastre Office provides the following services:

To obtain a birth certificate, you can use any of these options:

Any person with one of these documents can access the service.

Additional Requirements: 3x4 photos, family documents, and school records if available.

Processing Time: Same day

To obtain a marriage certificate:

Processing Time: Same day (if all requirements met).

Note: For religious marriages, bring certificate from your religious institution.

To obtain a divorce certificate:

Processing Time: 3-5 working days.

Note: The divorce must be legally recognized by a court before civil registration.

To obtain an adoption certificate, there are two paths:

Path 1 - Court-Ordered Adoption:

Path 2 - Voluntary Adoption:

Requirements for both:

Processing Time: 5-7 working days

To obtain a death certificate:

For Deceased Person:

For Recent Death (within 40 days):

Additional: Photo of deceased (if available)

Processing Time: 1-3 working days

Digital ID (Shaggar) application based on residence type:

IMPORTANT NOTE: For those living in rental or shared housing mentioned above, the property owner must appear in person to confirm that the applicants reside in their property. This requires the owner's consent and verification through application.

To obtain these construction services, you must appear in person with:

Processing Time: 10-15 working days

Note: All designs must be prepared by licensed professionals.

For new professional license or renewal:

For Renewal - Additional:

To obtain Micro Contractor or Consultancy certification:

To access health insurance services:

Note: Insurance must be renewed annually.

Coverage includes: Outpatient services, inpatient care, and medications at designated facilities.

To open a private health facility:

To clear/reserve a trade name:

Important: The trade name must not already be registered. The office will search and confirm availability before approval.

Processing Time: 1-2 working days

For new business registration and trade license:

For Special Businesses:

Processing Time: 5-7 working days

To renew your trade license:

Note: Renewal must be done annually before the deadline (usually within the first quarter of the fiscal year).

Processing Time: 2-3 working days

To form a PLC (Private Limited Company) or partnership:

Minimum Requirements:

Processing Time: 10-15 working days

To obtain an unemployment certificate:

Benefits: This certificate helps access government services, job training programs, and employment opportunities.

Validity: Usually 6 months, renewable.

To establish an association:

Requirements:

Processing Time: 15-20 working days

For employment contracts with private health facilities:

Employer (Health Facility) Requirements:

Employee Requirements:

Contract Should Include:

Registration: Contract should be registered with Labor Office.

A complaint is a formal expression of grievance regarding administrative harm or wrongdoing by government bodies or public institutions, submitted by an affected individual or service seeker.

Complaints can be filed for:

Purpose: To seek redress, correction, or compensation for administrative injustices.

Complaints can be submitted in two ways:

Must include:

If submitted verbally, the officer must record all the above information accurately.

THIRD-PARTY COMPLAINTS:

Complaints can also be submitted through a third party (representative, family member, or other authorized person).

SUBMISSION METHODS:

All complaints receive an acknowledgment receipt with reference number.

The complaint process follows a hierarchical structure:

FIRST LEVEL – KEBELE:

Complaints must first be filed at the kebele (lowest administrative level). A written response must be provided within the stipulated timeframe.

SECOND LEVEL – DISTRICT:

THIRD LEVEL – SUB-CITY/CITY:

Important Principles:

Anti-corruption prevention activities are carried out to ensure corruption does not occur within government offices or public institutions.